Account Deletion Request

The FIT SAPIO app currently does not provide an in-app option to delete user accounts. Users may request deletion of their account and personal data through email.

1. How to Request Deletion

To request deletion of your account and personal data, please contact our support team via email:

Contact Email

support@tungstonlabs.com

  • Full Name
  • Registered Email or Mobile Number
  • Any additional details for verification
  • Reason for deletion (optional)

2. Data That Will Be Deleted

Once your deletion request is processed and verified, the following data will be permanently removed from our active systems:

  • User Profile Information
  • Personal Details
  • Activity Logs
  • Uploaded Files & Documents
  • Any stored personal data within our system

3. Data That May Be Retained

We may retain certain data for legal, security, and compliance purposes:

Retention Period: Up to 90 days or as required by law.

  • Audit Logs
  • Fraud Prevention Records
  • Compliance-related Information

4. Processing Time

Your account and associated data will be deleted within:

7–30 business days after verifying your request.

5. Contact

For additional support or questions regarding data deletion, please contact us:

support@tungstonlabs.com